HBR  |  Strategy

Case Study: How Aggressively Should a Bank Pursue AI?

2024-05-01    

Michael laughed, but Siti made sure he saw her look of rebuke as she walked to the front of the room. In recent weeks, Michael had been agitating for a huge investment in artificial intelligence, and tensions had developed between Michael and pretty much everyone at the bank other than people in his department.

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