How Companies Can Use AI to Better Serve Deaf and Hard of Hearing Customers
2024-09-17 1340词 困难
As companies race to automate their customer service operations, many are inadvertently creating new barriers for deaf and hard of hearing people. Since the 1990s, deaf and hard of hearing people have primarily relied on telecommunication relay services (TRS) to interact with voice callers. TRS is staffed by agents working from call centers who facilitate communication between a deaf caller and a non-deaf voice user, either through text or sign language.
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