In the Shabby-Chic Trenches of the Airport-Lounge Wars

She was sitting at a table at the Sunset Tower Hotel, in Los Angeles, wearing a black turtleneck and black jeans. One of her jobs is to make sure that the Chase spaces stand out amid the competition (such as American Express’s twenty-five Centurion Lounges). Each has its own style. Fremar said, “Our lounge in Boston Logan should be different from the one in Phoenix Sky Harbor.” She went on, “We’re looking for a vintage, aged look, without bringing in collector’s-level pieces. We need furniture that doesn’t feel cookie-cutter.” She put on her sunglasses and, seeking inspiration, walked out to a waiting S.U.V., which would shuttle her to galleries and furniture stores.