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Mandarin Oriental CEO: ‘Guest is God, this is fact’

文华东方 CEO:‘客人为天,这是事实’

Mandarin Oriental CEO: ‘Guest is God, this is fact’
2026-01-11  1333  困难
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The 59-year-old Frenchman, who lives in Hong Kong where Mandarin Oriental is headquartered, often returns to that story as an example of how he thinks about luxury. For him, it is not about the glamour of ornate lobbies and high thread count bed linen, but about the utmost care and attention.

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