Nontechie employees can use gen AI without support from experts.For decades AI usage was largely confined to the domain of engineers, computer programmers, and data scientists. But gen AI, led by OpenAI’s ChatGPT, changed that by enabling interactions using natural language. Its breakthrough wasn’t just an improvement in intelligence; it was also a dramatic increase in access. Today everyone in the organization can use gen AI tools, and they don’t need deep technical expertise, the support of a data science team, or central IT’s approval. What’s more, gen AI is increasingly being embedded into the tools people already use—email, videoconferencing, spreadsheets, CRM software, ERP systems—lowering the barriers to adoption even further.