HBR  |  AI and machine learning

AI Doesn’t Reduce Work—It Intensifies It

人工智能并没有减少工作——而是加剧了工作量

AI Doesn’t Reduce Work—It Intensifies It
2026-02-09  1755  困难
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In our in-progress research, we discovered that AI tools didn’t reduce work, they consistently intensified it. In an eight-month study of how generative AI changed work habits at a U.S.-based technology company with about 200 employees, we found that employees worked at a faster pace, took on a broader scope of tasks, and extended work into more hours of the day, often without being asked to do so. Importantly, the company did not mandate AI use (though it did offer enterprise subscriptions to commercially available AI tools). On their own initiative workers did more because AI made “doing more” feel possible, accessible, and in many cases intrinsically rewarding.

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