Wong joined OpenAI in 2021 when it was a relatively small research lab and has led the company’s communications team as ChatGPT has grown into one of the world’s largest consumer products. She was considered instrumental in leading the company through the PR crisis that was Altman’s brief ouster and rehiring in 2023—a period the company internally calls “the blip.” Wong assumed the chief communications officer role in August 2024 and has expanded the company’s communications team since then.